vh999 Terms & Conditions —
Know Your Rights and Responsibilities

In these Terms & Conditions, the following terms shall have the meanings set out below:

• "vh999" refers to the online betting and casino platform operated at https://vh999.io, including all associated services, features, games, and promotional programmes offered through that domain.
• "Platform" means the vh999 website, mobile browser interface, and any other digital access point through which services are provided.
• "Player" / "You" refers to any individual who accesses, registers on, or uses the vh999 Platform in any capacity.
• "Account" means the personal account created by a Player upon completing the registration process on vh999.
• "Wager" / "Bet" means any stake placed by a Player on a sporting event, casino game, or other eligible market offered through the Platform.
• "Bonus Funds" refers to any promotional credits, free bet tokens, cashback amounts, or deposit match bonuses credited to a Player's account under a specific promotional offer.
• "BDT" means Bangladeshi Taka, the sole currency used for all transactions on the Platform, represented by the symbol ৳.
• "KYC" (Know Your Customer) refers to the identity and age verification process that vh999 may require a Player to complete before processing withdrawals or lifting account restrictions.
• "Wagering Requirement" means the minimum total value of Wagers that a Player must place using Bonus Funds before those funds become eligible for withdrawal.

Access to and use of the vh999 Platform is subject to the following eligibility requirements, all of which must be satisfied at the time of registration and maintained throughout the duration of any active account:

• You must be at least 21 years of age. This age restriction is strictly enforced. vh999 will not knowingly permit individuals under 21 to hold an account or participate in any betting or gaming activity on the Platform.
• You must be accessing the Platform as a private individual acting on your own behalf and not as an agent, representative, or nominee of any third party.
• You must not be a current employee, contractor, director, agent, or close family member of any employee of vh999 or any of its affiliated entities, software providers, or payment partners.
• You must have full legal capacity to enter into a binding agreement. If you are subject to any legal restriction, guardianship order, or court judgment that limits your ability to enter contracts, you are not eligible to use the Platform.
• You must not be registered as a self-excluded player through the vh999 responsible gaming self-exclusion programme. Players who have voluntarily self-excluded are not eligible to re-register during their exclusion period.

To access the full range of features available on the vh999 Platform, you must complete the registration process and create a Player Account. The following conditions apply to all registered accounts:

• Each Player is permitted to hold one account only. The creation of multiple accounts — whether under the same or different personal details — is strictly prohibited and will result in the closure of all associated accounts and the forfeiture of any balances held within them.
• You are required to provide accurate, complete, and current information at the time of registration, including your full legal name, date of birth, residential address, mobile number, and preferred payment method. Providing false or misleading information constitutes a material breach of these Terms.
• You are solely responsible for maintaining the security and confidentiality of your account login credentials, including your username and password. You must not share your login details with any third party under any circumstances.
• vh999 will never request your password via email, live chat, or any other communication channel. Any communication purporting to request your password should be treated as fraudulent and reported to support immediately.
• If you suspect that your account has been accessed without your authorisation, you must contact vh999 support immediately via live chat. vh999 will take reasonable steps to secure the account pending investigation, but cannot be held liable for losses incurred prior to notification.
• vh999 reserves the right to close or suspend any account at its sole discretion, including where it suspects fraudulent activity, identity misrepresentation, or a breach of these Terms, without prior notice.

All financial transactions on the vh999 Platform are processed exclusively in Bangladeshi Taka (BDT). The following conditions govern deposits and withdrawals:

• The minimum deposit amount is ৳200. There is no maximum deposit limit, though vh999 reserves the right to apply enhanced verification checks for large-value transactions.
• Accepted deposit methods include: bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, and BRAC Bank. The availability of specific payment methods may vary and is subject to change without prior notice.
• Deposits are credited to your account balance promptly upon confirmation from the payment provider. vh999 is not responsible for delays attributable to the payment provider's processing infrastructure.
• Withdrawal requests are processed within 24 to 72 hours of submission under normal operating conditions. Processing times may be extended during periods of high volume, public holidays, or where additional KYC documentation is required.
• Withdrawals will, wherever possible, be processed to the same payment method used for the original deposit. Where this is not possible, an alternative method may be agreed with vh999 support.
• vh999 does not charge processing fees on standard deposits or withdrawals. However, your payment provider may apply their own transaction charges, over which vh999 has no control.
• vh999 reserves the right to request documentary evidence of the source of funds for any withdrawal request where the transaction amount is unusually large or where account activity raises concerns consistent with money laundering indicators.

vh999 offers a range of promotional incentives to new and existing players, including welcome bonuses, reload offers, cashback programmes, free bet credits, and seasonal promotional events. The following general terms apply to all promotions unless explicitly stated otherwise in the specific offer documentation:

• All bonuses are subject to a wagering requirement which will be specified in the individual promotion terms. Wagering requirements must be fulfilled before bonus-derived funds can be withdrawn.
• The standard welcome bonus available to new vh999 players is a 100% deposit match up to ৳10,000. This offer is available once per player account and cannot be combined with other welcome offers.
• Bonus Funds expire if the associated wagering requirement is not completed within the time period specified in the promotion. Expired bonus funds are forfeited without compensation.
• Free bet credits and bonus funds may only be used on eligible markets and game types as specified in the individual promotion. Excluded games or markets will not contribute to wagering requirement completion.
• vh999 reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice. Where a promotion is modified after a Player has opted in, vh999 will make reasonable efforts to honour the terms applicable at the time of opt-in.
• Any Player found to be exploiting promotional offers through multi-accounting, coordinated abuse, or other prohibited conduct will have their bonuses cancelled and their account reviewed for suspension.
• Promotional offers are intended for recreational players only and are not available to Players who have been identified as professional or high-volume bettors at vh999's sole discretion.

The following rules govern all sports betting activity on the vh999 Platform, including cricket, rugby, football, kabaddi, and any other sports markets offered:

• All bets are accepted subject to availability of the relevant market. vh999 reserves the right to restrict or remove any market at any time without notice.
• Bets are confirmed at the odds displayed at the time of placement. vh999 is not responsible for odds fluctuations between the time a Player initiates a bet and the time it is confirmed by the system.
• In the event of a pricing error — where odds are materially incorrect due to a technical fault or human error — vh999 reserves the right to void the affected wagers and return stakes to the Player's account balance.
• Live in-play bets are accepted up to the point at which the market is closed. Once a market is closed, no further bets will be accepted and any pending bet requests will be cancelled.
• In the event of a match, event, or competition being postponed, abandoned, or cancelled, vh999's settlement rules as published in the sport-specific rules section of the Platform will apply. Generally, bets on abandoned events are voided and stakes returned.
• vh999 may impose individual bet limits and stake restrictions based on account activity history, market conditions, or risk management requirements. These limits are applied at vh999's discretion and may vary between players and markets.
• Winnings from settled bets are credited to your account balance immediately following settlement. Settlement timelines for live markets are typically within 30 minutes of the event conclusion.

The vh999 casino section includes live dealer games, slots, arcade titles such as Cannon Fishing, and other game formats sourced from third-party game providers including Evolution Gaming, Pragmatic Play, Pragmatic Play Live, Ezugi, NetEnt, Microgaming, and Spribe. The following conditions apply:

• All games on the vh999 Platform are provided by licensed third-party software studios. The fairness and integrity of each game's random number generation (RNG) is the responsibility of the respective game provider and is subject to their own independent certification.
• The Return to Player (RTP) percentages for individual slot titles are determined by the game provider and are available in the in-game information panel of each title.
• vh999 does not guarantee a minimum level of winnings from any game. All casino games involve an element of chance and outcomes cannot be predicted or influenced by the Player.
• Game malfunctions — including software errors, disconnections, or display faults — void all related plays and stakes will be returned to the Player's balance. vh999 will make reasonable efforts to identify and notify affected Players in the event of a game malfunction.
• Live dealer games are streamed in real time from studio environments operated by the respective game providers. Audio and video quality is subject to the Player's internet connection speed and device capability.
• Arcade and skill-based games such as Cannon Fishing are governed by their own in-game rule sets as published within the game interface. Players are advised to review the game rules before placing stakes.

vh999 is committed to promoting responsible gaming practices and provides a range of tools to help Players maintain control over their gambling activity. The following responsible gaming provisions are available to all registered Players:

• Deposit Limits: Players may set daily, weekly, or monthly deposit limits through their account dashboard. Once set, a deposit limit cannot be increased for a cooling-off period of 24 hours.
• Loss Limits: Players may set maximum loss thresholds over defined time periods. Stakes that would exceed the limit are declined automatically.
• Session Time Controls: Players may set maximum session durations. Upon reaching the set time, the Player will be logged out automatically.
• Cooling-Off Periods: Players may apply a temporary restriction to their account for periods ranging from 24 hours to 6 weeks. During a cooling-off period, the account remains open but no deposits or wagers can be placed.
• Self-Exclusion: Players who wish to permanently or indefinitely exclude themselves from the Platform may request full self-exclusion through vh999 support. Self-excluded accounts cannot be reopened during the exclusion period.

If you feel that your gambling is no longer enjoyable or is causing financial or personal distress, please contact vh999 support immediately via live chat. Support agents are trained to handle responsible gaming requests with sensitivity and urgency. Please also refer to the full Responsible Gaming page for detailed guidance.

The following activities are strictly prohibited on the vh999 Platform. Any Player found to have engaged in prohibited conduct will have their account suspended and balances withheld pending investigation, with permanent closure as a likely outcome:

• Creating more than one account, whether under your own identity or using the identity of another person.
• Providing false, inaccurate, or misleading personal information at any stage of registration or verification.
• Using automated bots, scripts, or any other software tool to place bets or interact with the Platform in a manner not intended for human users.
• Engaging in any form of match-fixing, insider betting, or placing wagers based on privileged information not available to the general public.
• Colluding with other Players to exploit promotions, game outcomes, or betting markets.
• Exploiting software bugs, glitches, or pricing errors knowingly for financial gain. Any winnings generated through exploitation of a Platform error are not valid and will not be paid out.
• Using the Platform in connection with any money laundering activity or any other criminal enterprise.
• Attempting to reverse engineer, decompile, or otherwise tamper with any component of the Platform's software or security infrastructure.
• Accessing the Platform using a virtual private network (VPN) or other anonymisation tool for the purpose of circumventing geographic restrictions or account-level restrictions applied by vh999.

All content on the vh999 Platform — including but not limited to the brand name, logo, design elements, layout, text, graphics, game interfaces, and software — is the intellectual property of vh999 or its licensed content providers and is protected by applicable intellectual property law.

• You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for personal, non-commercial recreational purposes only.
• You may not copy, reproduce, distribute, publish, transmit, adapt, or create derivative works from any content on the Platform without prior written consent from vh999.
• The vh999 brand name, logo, and associated trademarks may not be used in any context outside the Platform without express written permission.
• Game content provided by third-party studios remains the intellectual property of those studios and is licensed to vh999 for delivery through the Platform. Players have no rights in respect of that content beyond the right to play the games as intended.

To the fullest extent permitted by applicable law, vh999 limits its liability as follows:

• vh999 provides the Platform on an "as is" and "as available" basis. No warranty is given, express or implied, regarding uninterrupted availability, freedom from errors, or fitness for any particular purpose.
• vh999 shall not be liable for any loss of profit, loss of data, loss of opportunity, or any indirect, consequential, or special damages arising from use of or inability to use the Platform, even where vh999 has been advised of the possibility of such loss.
• vh999's total aggregate liability to any Player in respect of any claim arising out of or in connection with these Terms shall not exceed the total amount deposited by that Player in the 30-day period immediately preceding the event giving rise to the claim.
• vh999 is not responsible for the content, functionality, or fairness of third-party game software beyond what is reasonably within its control as the platform operator.
• Nothing in these Terms excludes liability for fraud, wilful misconduct, or any other liability that cannot be excluded as a matter of law.

vh999 reserves the right to amend, update, or replace these Terms & Conditions at any time. The following process will apply when changes are made:

• Material changes to these Terms will be communicated to registered Players via the email address associated with their account and/or via a prominent notice on the Platform, with a minimum of 7 days' advance notice before the changes take effect.
• The "Last Updated" date displayed at the top of this page will be revised whenever changes are published. Players are advised to review this page periodically.
• Continued use of the Platform after the effective date of any amendment constitutes acceptance of the revised Terms. If you do not agree with the amended Terms, you must cease using the Platform and contact support to arrange closure of your account.
• Minor clarifications, typographical corrections, and non-material updates may be made without advance notice but will still be reflected in the updated version of this document.

These Terms & Conditions are to be construed and governed in accordance with the general principles of international commercial law as applied in online gaming and betting contexts. In the event of a dispute between a Player and vh999, the following process applies:

• Players are encouraged to raise any dispute or complaint in the first instance by contacting vh999 support via live chat, providing full details of the issue including relevant dates, amounts, and account information.
• vh999 will acknowledge receipt of a formal complaint within 48 hours and aims to provide a substantive response within 14 business days of receiving sufficient information to investigate the matter.
• vh999's decisions on matters relating to bet settlement, bonus eligibility, and account conduct are made at the Platform's discretion and are considered final once the internal complaints process has been completed.
• Where a Player remains dissatisfied following the completion of vh999's internal complaints process, they may seek independent guidance through consumer advisory channels available in their jurisdiction.

If you have any questions, concerns, or formal complaints regarding these Terms & Conditions or any aspect of your vh999 account , please contact the vh999 support team using the following details:

• Live Chat: Available 24 hours a day, 7 days a week, directly through the vh999 Platform interface.
• Email: [email protected] — please allow up to 48 hours for a response to email enquiries.
• Response Language: English. Support agents are available in English at all times.
• Operating Hours: 24/7, Bangladesh Standard Time (BST, UTC+6).

When contacting support regarding a specific account issue or dispute, please have your registered account details ready and include as much relevant information as possible in your initial message to allow for prompt investigation and resolution.