vh999 Privacy Policy —
How We Protect and Respect Your Data

vh999 is an online betting and casino platform accessible at https://vh999.io, providing sports wagering, live casino games, slot titles, and related entertainment services to registered players. For the purposes of this Privacy Policy, vh999 acts as the data controller in respect of all personal information collected through the platform.

As data controller, vh999 determines the purposes and means of processing your personal data. We are committed to handling all personal information in a manner that is lawful, fair, transparent, and consistent with the principles set out in this policy.

If you have any questions about how vh999 handles your personal data, please contact our support team at [email protected] or through the live chat facility available directly on the platform at any time.

vh999 collects personal data from you through several distinct channels. The categories of data we may collect include the following:

vh999 uses your personal data for the following specific purposes. In each case, the purpose is directly connected to the delivery of the platform's services or the fulfilment of a legal obligation:

• Account creation and management: Your identity and contact data are used to create and maintain your player account, verify your age (21+ requirement), and authenticate your login sessions.
• Processing deposits and withdrawals: Financial data and transaction data are used to process payments through bKash, Nagad, Rocket, Upay, and card methods, reconcile your account balance, and maintain accurate financial records.
• Delivering betting and gaming services: Usage and transaction data are used to record your wagers, settle bets, credit winnings, and manage your game session activity.
• Identity verification and fraud prevention: Identity and technical data are used to verify that accounts are held by genuine, eligible individuals and to detect patterns of fraudulent activity, multi-accounting, or money laundering.
• Responsible gaming: Transaction and responsible gaming data are used to monitor betting patterns, flag potentially problematic behaviour, apply limits you have set, and support self-exclusion requests.
• Customer support: Communications data is used to respond to your queries, investigate complaints, and maintain a record of support interactions.
• Platform improvement and analytics: Technical and usage data are used in aggregated, anonymised form to understand how the platform is used, identify technical issues, and guide product improvements.
• Marketing communications: Where you have provided consent, contact data may be used to send you promotional offers, bonus notifications, and news about new games or features. You may withdraw this consent at any time by contacting support.
• Legal and regulatory compliance: All categories of data may be accessed internally for the purpose of fulfilling legal obligations, responding to lawful requests from authorities, and maintaining records as required by applicable law.

vh999 processes your personal data on one or more of the following legal bases, depending on the purpose of processing:

• Contractual necessity: Processing is necessary to perform the contract between you and vh999 — specifically, to operate your account, process your transactions, and deliver the services you have registered to use.
• Legal obligation: Processing is necessary to comply with applicable legal requirements, including anti-money laundering obligations, age verification duties, and record-keeping requirements.
• Legitimate interests: Processing is necessary for vh999's legitimate business interests, including fraud detection, platform security, responsible gaming monitoring, and improving the quality of the service — provided those interests are not overridden by your fundamental rights.
• Consent: Where we rely on your consent — for example, for sending marketing communications — you have the right to withdraw that consent at any time by contacting support at [email protected]. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

vh999 does not sell, rent, or trade your personal data. We share your data only in the limited circumstances described below, and always subject to appropriate safeguards:

• Payment service providers: Financial data necessary to process your deposits and withdrawals is shared with the relevant payment partners — including bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, and BRAC Bank — solely for the purpose of completing your transaction. Each of these partners operates under their own privacy policy and applicable financial regulations.
• Identity verification services: Where KYC verification is required, identity documents may be shared with a trusted third-party verification service. That service is contractually bound to use your data only for verification purposes.
• Game software providers: Technical identifiers (such as session tokens) are shared with third-party game studios — including Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, Microgaming, and Spribe — to the extent necessary to deliver live dealer games and slots within the platform. These studios do not receive your full identity or financial profile.
• Legal and regulatory authorities: vh999 may disclose personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by applicable law, court order, or lawful request. In such cases, vh999 will disclose only the minimum data necessary to satisfy the request.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of the vh999 business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer via email to your registered account address.

vh999 uses cookies and similar tracking technologies on the platform to ensure correct functionality, maintain your logged-in session, and gather aggregated analytics data. The following types of cookies may be present:

• Essential cookies: These are required for the platform to function correctly. They maintain your login session, remember your preferences, and enable secure transactions. These cookies cannot be disabled without disrupting core platform functionality.
• Analytics cookies: These collect anonymised information about how players use the platform — pages visited, session duration, device type — to help vh999 identify technical issues and improve the user experience. No personally identifiable information is included in analytics reports.
• Preference cookies: These remember choices you have made on the platform, such as language preference or display settings, so you do not need to reconfigure them on each visit.

Most web browsers allow you to control cookie settings through the browser's privacy or settings menu. You may disable non-essential cookies at the browser level; however, doing so may affect the functionality of certain platform features. Essential session cookies are required for the platform to operate and cannot be disabled while remaining logged in.

vh999 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal obligations. The following general retention principles apply:

• Active accounts: Personal data associated with an active player account is retained for the duration of the account's existence plus a defined post-closure period to allow for dispute resolution and regulatory compliance.
• Financial records: Transaction records — including deposit, withdrawal, and wagering history — are retained for a minimum of five years following the relevant transaction in order to meet financial record-keeping obligations.
• KYC documents: Identity verification documents are retained for a minimum of five years following the closure of the account to which they relate, in accordance with anti-money laundering record-keeping requirements.
• Support communications: Live chat transcripts and support email records are retained for a period of two years following the date of the interaction, after which they are permanently deleted.
• Marketing consent records: Records of your consent to receive marketing communications, or your withdrawal of that consent, are retained for as long as necessary to demonstrate compliance with your stated preference.
• Anonymised analytics data: Aggregated, anonymised usage data that cannot be used to identify you as an individual may be retained indefinitely for the purpose of ongoing platform analysis and product development.

When personal data is no longer required and the applicable retention period has expired, it is securely deleted or anonymised in a manner that prevents reconstruction of the original data.

As a registered player on the vh999 platform, you hold a number of rights in respect of your personal data. These rights may be exercised at any time by contacting vh999 support via live chat or by emailing [email protected]:

• Right of access: You have the right to request a copy of the personal data that vh999 holds about you, along with information about how it is used, where it came from, and with whom it has been shared.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated without undue delay.
• Right to erasure: You may request that vh999 delete your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose for which it was collected, or where you have withdrawn your consent and there is no other legal basis for continued processing. Note that this right may be limited where data must be retained to fulfil a legal obligation.
• Right to restriction of processing: You may request that vh999 restrict the processing of your personal data in certain circumstances, for example while a dispute about its accuracy is being resolved.
• Right to data portability: Where processing is based on your consent or on contractual necessity, you have the right to receive your personal data in a structured, commonly used, machine-readable format, and to request that it be transferred to another data controller where technically feasible.
• Right to object: You have the right to object to processing based on legitimate interests, including profiling. vh999 will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing that occurred prior to withdrawal.

The vh999 platform is strictly intended for adults aged 21 years and above. vh999 does not knowingly collect personal data from any individual under the age of 21, and any account found to be held by a minor will be closed immediately, with all associated data deleted except where retention is required for legal purposes.

If you are a parent or guardian and believe that a minor in your care has registered an account or provided personal data to vh999 without your knowledge, please contact our support team immediately at [email protected]. We will investigate and take appropriate action, including permanent account closure and data deletion, within 48 hours of notification.

vh999 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include, but are not limited to, the following:

• SSL/TLS encryption: All data transmitted between your browser and vh999 servers is encrypted using current-generation SSL/TLS protocols, preventing interception in transit.
• Access controls: Internal access to personal data is restricted on a strict need-to-know basis. Staff members can only access the categories of data required to perform their specific role.
• Password security: Player passwords are stored using cryptographic hashing techniques. Raw passwords are never stored or accessible by vh999 staff.
• Regular security reviews: The platform's infrastructure undergoes periodic internal security reviews to identify and remediate potential vulnerabilities before they can be exploited.
• Payment security: Financial transactions are processed exclusively through PCI-compliant payment gateway partners. Full card details are never stored on vh999 infrastructure.

While vh999 takes these measures seriously and maintains them as a core operational priority, no digital platform can guarantee absolute security against all possible threats. You are also responsible for maintaining the security of your own account credentials and should never share your password with any third party.

The vh999 platform may, from time to time, contain references to third-party services or partners — such as payment providers or game studios. This Privacy Policy applies solely to personal data processed by vh999 itself and does not extend to the data practices of any third party whose services you may access in connection with using the vh999 platform.

Each third-party service provider — including bKash, Nagad, Rocket, Upay, Evolution Gaming, Pragmatic Play, and others — operates under its own privacy policy. vh999 is not responsible for the privacy practices or content of those third-party services and encourages you to review their respective policies if you have concerns about how they handle your data.

vh999 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, the following process will apply:

• The updated Privacy Policy will be published on this page with a revised "Last Updated" date prominently displayed at the top.
• Registered players will be notified of material changes via the email address associated with their account, with a minimum of 7 days' notice before the revised policy takes effect.
• Continued use of the vh999 platform following the effective date of a revised Privacy Policy constitutes acceptance of the updated terms. If you do not agree with the revised policy, you must discontinue use of the platform and contact support to arrange account closure.
• Minor clarifications or formatting corrections that do not alter the substantive meaning of the policy may be made without advance notice, but will still be reflected in the updated "Last Updated" date.

We recommend reviewing this Privacy Policy periodically to stay informed about how vh999 handles your personal data.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way vh999 handles your personal data, please get in touch using the contact details below:

• Live Chat: Available 24 hours a day, 7 days a week, directly through the vh999 platform interface. This is the fastest way to reach our support team.
• Email: [email protected] — please allow up to 48 hours for a response to written enquiries.
• Operating Hours: Support is available 24/7, Bangladesh Standard Time (BST, UTC+6).
• Response Language: English. All data rights requests and privacy enquiries are handled in English by our dedicated support team.

When submitting a data rights request — such as a request to access, correct, or delete your personal data — please include your registered account username and the email address associated with your account so that we can verify your identity before processing the request. This verification step is necessary to protect your data from unauthorised access by third parties.